You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for canceled orders are typically processed within 3-5 business days, though it may take additional time for the refund to appear in your account depending on your financial institution.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a partial refund at our discretion. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). For items purchased during promotional periods or with discounts, only the actual amount paid will be refunded. Some financial institutions may require additional processing time before the refund appears in your account.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions may require additional time to post the refund to your account. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund cannot be processed to the original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: btrendyshoehub Slovenia Ltd.
Address: 37 Trg Republike, 1000 Ljubljana, Slovenia
Phone: +386 1 578 9324
Email: btrendyshoehub@gmail.com
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET, and we strive to respond to all inquiries within 24 business hours.